Electronic devices like laptops and smartphones are often expensive, especially the ones with the latest features. That’s why many choose to buy refurbished models. Besides saving money, refurbished electronics reduce e-waste, thus protecting the environment. However, since they have had previous owners, they may have been used, in some cases, rigorously. So, one should be mindful and follow a few tips for buying refurbished electronics online to get a good deal.
Refurbished vs. used electronics vs. open-box returns
Before buying any gadget sold as “refurbished,” one must understand what this means. People often get confused between the terms refurbished electronics, used electronics, and open-box returns.
- An open-box product is purchased and opened but returned before use. It may be sent back to the seller for several reasons, such as damaged packaging or unmet expectations.
- A refurbished device is opened and used for a few months or years before being resold. Since the device is already used by someone else, it is cleaned and repaired before being put up for sale the second time.
- One may also come across “used” devices. These are usually products used by someone else but resold as is, without repairs or cleaning.
Used models are usually the cheapest because they are sold without maintenance or repairs. Next comes refurbished devices, which are repaired but still no longer in their original condition. An open-box device is the most expensive of the three options as it lets one become the first user of a good-as-new device that has never been used.
Tips to buy refurbished electronics safely
While affordable refurbished gadgets are easily available online, customers should take their time to research before buying.
Use a web browser to find refurbished models
An easy way to find quality refurbished electronics is to use the internet. One could open a web browser and type in search terms like “top refurbished laptops and phones” to find quality products. Even a single search will provide many results of available models and sellers, so one must spend time comparing the options.
Research seller reputation
After shortlisting a few sellers, one must research their reputation because reputed sellers are likely to deliver the product on time and offer quality customer service. One can evaluate a seller’s reputation by looking for reviews and ratings. These should be available on third-party websites, especially if the company is listed online. Reading reviews can help gauge if the seller is reputable and has a good selection of refurbished devices. Gazelle, Swappa, Back Market, and Apple Certified Refurbished are some of the top refurbished electronics websites.
Choose certified sellers
Trusted refurbished electronics retailers will have passed programs like R2 (Responsible Recycling) and e-Stewards. These certifications imply that the seller follows ethical and sustainable practices. It also means they use environmentally responsible recycling strategies, enforce data security for all refurbished devices, and follow high-quality refurbishment processes.
Read product descriptions
Selecting a refurbished device just because it looks good may be a mistake. Most websites offer a detailed description of the device’s condition, which one must read before buying. Some even classify refurb gadgets into different categories, such as Certified, Excellent, Very Good, and Good, to make shopping easy. A “Certified” tag would indicate that the device is backed by the seller, in some cases, by a two-year warranty. On the contrary, a device tagged “Good” might show signs of moderate wear and come with a one-year warranty. While favoring a Certified refurbished electronics deal is recommended, it may not have the lowest price tag.
Compare prices
To get the best rate for a device, one must compare quotes from multiple sellers. When doing so, one must consider the manufacturing year and condition of the device as this can influence the price. That said, the price should not be the only deciding factor when buying; one must also ensure the device comes from a trusted refurbished electronics retailer.
Ask about returns and support policies
Before buying a gadget, one must review the seller’s return and support policies. The retailer should have a clear policy that lets one return the product if it does not meet the expectations. One must also ask about the seller’s customer support. They should be able to assist if the customer has a problem with the device within the return period or during the allotted warranty window.
Check for online sales promotions
Many refurbished electronic sellers offer free shipping on select devices. They may also offer promotional discounts, making one’s shopping experience seamless and more affordable.
Follow auctions
Apart from promotions and free shipping, one can follow electronic auctions. An auction site lists electronics and lets customers place bids to compete for the best value. Since many people may bid for the same product, one may have to come up with a bidding strategy to succeed in an auction.
Consider compatibility and upgradability
A refurbished device might come cheap, but one’s purchase would be pointless if it isn’t compatible with existing accessories, such as chargers and voice assistants. One should also consider a device’s upgradability. For example, if one purchases a refurbished laptop with 8 GB of RAM, it might run basic tasks. However, if one uses complex software, one might need to upgrade the RAM to about 16 GB or more. Having a slot to upgrade the laptop is always a plus point.
Inspect the product upon arrival
Even if one succeeds and gets a great deal on a refurbished laptop or phone, one must always inspect the device upon arrival. Doing so helps determine if the product is the same as the one advertised. The best way to check is by referencing the device to the images listed by the seller. The user must also check other aspects of the device, such as if the software and hardware work properly, without glitches.